Patient Testimonials | Athens, GA

It’s always a family atmosphere Read Transcript

It’s always a family atmosphere

I love coming here because it's always the family atmosphere. I've actually been coming here since I was about five years old, maybe even younger. But I remember at least by five or six, I was coming here. Ironically, he was in the Apps Plaza. That's up the street where Kroger is, if my memory serves me correctly. That's where I met him for the very first time. Myself and all of my siblings came here to Dr. Rentraise practice when we were growing up. So it's just always been our family. I'd have to say the compassion, the consideration, the friendliness of the atmosphere. He and his staff are always very considerate and friendly, welcoming when you come in throughout your visit. So it's just all of those attributes that make you really feel like this is a place that you want to be and to have them work in your so to speak.

It’s a family atmosphere Read Transcript

It’s a family atmosphere

I had a dentist before and since my insurance changed, I decided to come to this one. At first, I just pick one, just a random one that popped up pretty much. But from there, once I got there, their office staff is very friendly, very inviting. They were a lot, I don't want to say a lot nicer than my other dentist office, but just people were a little bit more friendly. They weren't really into their jobs, but they were more about the person that's walking in more than, oh it's just another customer. I believe that the actual dentist and the hygienist, everybody takes their time a little bit more. They ask you, "Are you okay? Are you hurting anywhere? Is there anything else that we can make you more comfortable?" Which I think that definitely pulls them apart from any other place because other places definitely just go right in there and if you're hurting or not, they just continue to go. Yeah, it hurts. It hurts sometimes, when you go in there and you're getting your teeth cleaned or whatever. Whatever procedure you're having, I definitely feel like they should be more aware of whether or not you're comfortable.

They are very professional Read Transcript

They are very professional

I would tell them that, one, that he's very professional. He's highly educated. He goes to continuing education all the time to learn new things, new procedures, and so does the staff and everybody who works here, is very much up on sterilization and infection control procedures, very, very stringent upon making sure that those procedures are followed explicitly, so that there is no disease transmission.

They took care of me right away Read Transcript

They took care of me right away

I work up here in Athens, but I live near Augusta. One day while I was at work, I broke my tooth. I was asking around, "Where is a dentist that I can come to in Athens," so I can go ahead and get... You know, before it started hurting, I wanted to get the problem solved. My coworkers told me to come to McRae. They saw me the next morning. That made me feel good knowing that I wouldn't have to go through any pain with the tooth, like possibly waiting a week or longer to get in.

It was quiet. It was not overly noisy. They made me feel comfortable when I went back. The dental assistant, everybody was just kind. I was super nervous about coming in. I did not want to have to have anything major done to my tooth.

She went into great detail about everything. She showed me what the problem was. The x-rays, she let me look at them. She made sure that I was okay with what she was doing. She also called and made sure that I was okay, personally called and see if everything was okay with what was going on and if I was in any pain. It made me feel like, "Okay, I'm going to let her do all the rest of my dental work." Because she was, like I said, gentle, kind, caring, and actually reached out to me and was concerned, making sure that I was okay after the procedure.

They help relieve your fears Read Transcript

They help relieve your fears

They actually addressed my fear. I told them that I was afraid, what I would have done, and everybody just made sure that I was calm. Asked did I need anything to drink? Was I okay? Just, what could they do to help me feel comfortable during the process?

And constantly talk to you, tell me what they're doing. If you hear a sound, this is what this is. If you have any problems, raise your hand and we'll stop doing or any discomfort, raise your hand and we'll stop and make sure you're okay.

If you're scared to go to the dentist and you think it's going to hurt, knowing that people actually are being gentle with you and they are listening to what you're saying. And they're not just so busy doing their job, that they're not hearing what you're saying, that they are going to take their time to tell you what's going on. Dr. Reynolds went over everything with me and she made sure that I was okay with it.

They helped walk me through everything so I was comfortable Read Transcript

They helped walk me through everything so I was comfortable

The main reason I was pursuing a new dentist in Athens was, I had not been in a while so I needed to get a checkup. I go in to get my checkup and I have my first cavities ever. I had never had them before.

Dr. Pullman was really helpful because I had no idea what to expect at all with the procedure, and she was able to kind of talk me down and just explain what was going to be going on. I had three different appointments to get everything I needed done, and the entire time, I was very comfortable, no pain getting the cavities resolved.

I'm an adult, but I was not really prepared for something as invasive as a cavity being treated, so she was able to kind of help me out with emotions and the fear I might have had, but it all worked out.

I was feeling, before I went to the dentist, like, "My mouth just doesn't feel quite right. Something feels a little off." That's something so personal. To have it off, it's really noticeable. But now that I've been able to have everything treated, it just feels way better and I feel like I am more comfortable with my smile, even, and my dental health. So yeah, I'm really grateful for that.

I was well taken care Read Transcript

I was well taken care

Root canals, they're no fun. They're no fun. You have to be ready to be on that table for a while. That's one of the first things Dr. McRae told me, "Hey, Tabo, you're going to be spending a lot of time with me. You're going to be spending a lot of time sitting up in that chair."

I remember there was a time when I was having a hard time breathing. I just moved my hand and he automatically, he goes, "You okay?" And I said, "Well, having a hard time breathing." And he was like, "Oh, take your time. Take your time." I like that. He didn't get upset or nothing because I stopped. I mean, I make him stop doing what he was doing.

Come in here, they just make it easier for you. They're always are you okay? Dr. McRae's always asking, "Hey, are you okay? Are we good? Give me a thumbs up, give me a thumbs down, whatever."

I love my smile Read Transcript

I love my smile

I'd had different work done, and I'd actually been in here for something, I'm not sure what it was. Dr. McRae was showing me and it was beautiful. And I looked and I'm like, well, now my front teeth don't look pretty. So now my front teeth don't look as good as those teeth.

So I said to Dr. McRae, I said, "Hey, what can we do with these front teeth here?" And we talked about a few different options and ended up with the veneer option, and they're really pretty.

It was interesting cause I had a conference to go to right after, maybe a week or two after the procedure. And I had to call Dr. McRae when I got back because everybody was like, “Oh, my gosh, Elaine, what did you do? Did you have something done?” They couldn't figure out, but they kept saying, “You look so young.”

And it's, I think that really is a testament to how people don't notice your teeth, but people notice your teeth. Because they kept saying like, “Did you have some work done?” And I said, “No, I had veneers put on the front.” And they're like, “Oh my God.” And they were all saying, “I think I might think about veneers.”

I didn't notice before I had the procedure, I don't think I was actually prepared for how different my teeth would look because of course I'd had my teeth for a long time and they're still my teeth. It's just a thing that goes on the front of the teeth.

I mean, I've been happy with them. They're actually, I mean, they're your teeth, they're not taking your teeth out or anything, so you're not losing any of that. It's just a way to make your natural teeth look better. And so for me, it's been a really positive and I think it actually did make me look younger, give me a brighter smile and well worth it.

Top Grade of dental work Read Transcript

Top Grade of dental work

I'm a teacher, professor at the University of Georgia so I'm going to grade the quality of care. I'd have to give them an A plus, 100. Even if things aren't perfect the first time, the opportunity to come back, the patience of Dr. McRae, when I say patience, not patients, but patience, differing words, is really extraordinary. He wants the patient to be happy with the outcome. He also wants to be satisfied and secure that what's been done is the correct procedure.

I love McRae Family Dental Read Transcript

I love McRae Family Dental

Well, I started coming to Dr. McRae in 1996. I had just moved here as a new faculty member and actually found him through the Yellow Pages 100 years ago, right, when that's what we used. He had a nice ad, and I thought, "Well, I think I'll try him out." So I came without really any information about him or his great work. I come and kept coming because he does great work. He's a quiet guy, but he's really caring for his patients, and I actually think that's obvious. He wants to do the best for the patient that can possibly be done, and he looks for solutions, which is something who's had some of the issues I've had, I really appreciate.

Before here, I was in Virginia. I guess, I liked my dentist there as well. But I think particularly, I just like the friendliness when you come into the office. Over the years, I've made relationships with some of the people, and I look forward to seeing those folks when I come in for my appointments, the fact that they know who I am when I walk in, my name, they're ready for me. Just Dr. McRae's willing... He just never gives up. I mean, he just is willing to work with a patient until the patient is satisfied. But I think even more important than the satisfaction of the patient, until he's satisfied, right? And so until he is confident that the issue has been solved in the best way possible, he keeps working.

You can’t ask for a better dentist office Read Transcript

You can’t ask for a better dentist office

In 40 plus years of being associated with Matthew and the practice here in McRae, family dental, I have never had to go outside of this practice for any professional dental care nor have I ever had a desire to do so.

He has been my dentist since 1973. I have come to trust him, to believe in him. I've watched his credentials multiply over the years. The number of practices and the variety of procedures that he does today, as opposed to the early days, he has stayed on top of his game.

And that makes me have the utmost confidence, what he says when it comes to my oral health goes. Here at McRae Family Dental, you can expect the ultimate in professionalism and competency. When you look at the equipment and here the very first halo imaging that was done in this area.

The new imaging that takes place within the mouth, where you can see on the screen overhead exactly where the problem area is in your mouth and what will be done about it.

When you can see all of the technical aspect of it presented to you in an understandable way, but done so by people, from your hygienist, your assistant and your dentist, all on the same page, understanding what your desires are, what you're expecting out of this procedure. And managing those expectations and providing you the best possible experience.

You can't help, but have confidence and reduced anxiety and just an overall good experience. Let's face it, nobody likes to go to the dentist. I know that when I come in, I'm going to get the best care that brings a comfort level and a confidence in the entire practice, including my dentist and all the associates.

Complete care with compassion Read Transcript

Complete care with compassion

I have my family coming here. I've been with her 20 plus years. I don't go anywhere else. When she was looking for somewhere else to go, I waited till she found someone somewhere else to go. She gives me the treatment. She works with. If I have a problem, she works with me. If there's something that I need or don't need, she lets me know. If it's something that I think I need, she tells me, "No, you don't need that. You need this." That's the kind of dentist that anybody and everyone needs these days. If I need anything, she work me in. I've never had any problems with Dr. Hardy. Dr. Hardy treats me as family. She speaks to me, she gives me what I need, she checks in on me. If I have any problems, I can call her. Whatever I need, she works with me.

Fantastic friendly care Read Transcript

Fantastic friendly care

So I've found McRae Dental through the insurance website. I was just trying to locate something in the area that was going to honor the insurance. I hadn't been to a dentist in a while, so I also wanted to find someone that was a pretty friendly practice. And that's what I expected when I came in. And that's what I got. The biggest thing was, she was able to make me feel comfortable. Like I said, I hadn't been to a dentist in a pretty long time, just some dental anxiety as most people have. And she was able to make me comfortable. She asked about what was making me uneasy and she made it a very comfortable experience. She was very friendly and made sure I knew what was going on throughout the process.

Yeah, I would 110% recommend Dr. Bhakri and McRae Dental. They make the experience very friendly and very comfortable, and they look out for each patient. It's not like you're just walking in and they're just trying to do their job and let you go.

Get confidence in your smile again Read Transcript

Get confidence in your smile again

I got dentures and this is the first place that I've been to where they took the time to do everything right.

Well, before the place that I want, they made the dentures and then that was it. They didn't, "Well, if you need to come back, you come back." But that wasn't the way it was here.

Went through, they made the impressions and then they made the wax thing and we tried it on, we got it to fit. They work. They do a good job.

Well, they make you feel comfortable and they give you the confidence that you need. But I'll tell people if I see one, McRae Dental is a good place to go because they're caring. They're caring and that means a lot to me.

Amazing and beautiful results Read Transcript

Amazing and beautiful results

I went in for a routine checkup with Dr. Hardy, just to have a cleaning done, my regular, and she just noticed that there was a hairline fracture in my tooth. I didn't even feel it, didn't even notice it was there, didn't hurt. But she did tell me that it was going to become an issue, so I needed to take care of it. She gave me all the options of what I could do, and the crown was going to be the best option. I had no idea what that meant, no idea what a crown was, and didn't want to have it done, but I knew that I had to. So we went in a week or two later, and she did the work herself. Dr. Hardy did an amazing job. It took a couple of hours, and I was nervous the whole time, but she made it really easy to sit through the process, and I have not had any trouble since.

She does take immaculate care of my teeth, and it looks just like one of my regular teeth that have been there my whole life. The color matching, the size, everything was pretty perfect. It didn't take very long to get used to it. There's no issues when I need to brush and floss, you can't even tell. I would recommend Dr. Hardy in a heartbeat to anybody. She's done a great job. Since coming to McRae Dental, I've had zero troubles, my teeth are perfect. It was a good decision.

Painless and easy procedures Read Transcript

Painless and easy procedures

Years ago, I had to have three of my wisdom teeth removed. I was a busy worker, and so I actually were able to schedule it on my lunch hour. I came in, Dr. McCrae himself actually is the one who removed all three of them. He gave me some medication and sent me back to work, and I was able to function for the rest of the day. I was a little numb, not going to lie, but I was able to function and work for the rest of the evening. I've always been kind of worried about the other people who come out all bandaged up. It kind of looks scary, but thank goodness my experience was not like that.

The ability to go on my lunch break to have wisdom teeth pulled and go back to work feeling no pain, to coming in and getting a partial and some cleaning done, still having no kind of sensitivity whatsoever, that definitely makes me know that I'm in the right hands and the right place to get my dental work done that needs to be done as efficient as I need my life to be.

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